CX that turns satisfaction into growth
CX tailored to your customers, your teams, and your results. We design and implement experiences that reduce friction and create value.
Services
Practical, measurable CX ready to grow with you
We design modular packages that can launch in just a few weeks and evolve with you: from identifying friction points to building systems that drive loyalty and profitability.
CX 360° Diagnostics
We analyze your journey and the key friction points. Identify where you lose customers and how to retain them. Clear quick wins in 30 days.
CRM – KPIs – Automation
We implement lightweight metrics and tools so your service is measurable and scalable. Clarity in NPS, satisfaction, and repeat business.
Onboarding & Playbooks
We create protocols and practical guides for your team. Everyone serves like an expert from day one: higher standards, fewer errors, more satisfied customers.
Method
From listening to action
A path that simplifies complexity, measures what matters, and turns customer experience into sustainable results. In weeks, not months.
Explore
Interviews, data, and active listening to understand your business and customers.
Prioritize
Value vs. effort to identify quick wins and set a clear quarterly plan.
Orchestrate
Align teams, define KPIs, and enable automation.
Scale
Close the loop, measure impact, and turn CX into a competitive advantage.
Results
Turn complaints into revenue
Our CX projects are designed to impact business results: reduce losses, create efficiencies, increase profitability, and leave behind a system of continuous improvement with 30/60/90-day follow-up.
Reduced churn
Every lost customer is money that won’t return. We identify leaks and activate retention.
Operational efficiency
Fewer reprocesses and fewer complaints. More productive time for your team.
Higher profitability
We reduce waste and increase repeat purchases and sales.
Continuous improvement
We measure before and after, and provide follow-up at 30/60/90 days.
*Illustrative examples for SMEs. Results vary depending on context and level of adoption. Real “Before / After” comparison based on initial measurement vs follow-up.
About Me
From strategy to action
I’m Deepak Nandwani, and I have dedicated 20 to Customer Experience and process transformation in industries such as logistics, services, and telecommunications. Along this journey, I’ve learned that the most meaningful changes happen when you listen with empathy, measure with clarity, and act with simplicity.
My purpose is to help companies design simpler, smoother experiences that strengthen loyalty and improve profitability. I don’t believe in endless consulting projects or empty speeches: I believe in concrete, measurable, and sustainable actions that deliver what matters most: returning customers, motivated teams, and growing businesses.
Beyond experience, what defines me is proactivity and the conviction that there’s always a next step to improve. Because behind every number and process, what matters most is to connect.
